By now, you know The Skeen Firm wants to handle your Family Law matter on our Flat Fee platform. We get it; no divorce is fun. Custody battles are tough. And equitable distribution is often a complex challenge. That is why we have a flat fee approach; predictability is our first method of promoting stability.

But from a traditional legal approach to running a firm with a family law practice, pricing through a flat fee makes no sense. Trust us, if we had a dollar for every time we’ve heard it won’t work, we would retire. But, to us, that is where the magic begins—a flat fee, regardless of the practice area, forces efficiency in how your lawyer works. The incentive is working efficiently to find a solution as quickly as possible, benefiting you, the client, the most. We consider that a win.

The quest for efficiency also forces us to implement and use systems and processes. While some will say that the law is no place to function like McDonald's, we say it exactly is. The law practice, just like operating a McDonald’s, is all about customer service. Most would agree McDonald’s isn’t gourmet, but they can’t deny that you can get the same meal in Washington, PA, as in Kalamazoo, MI. That is the definition of process and system-driven customer service. Why should the law be any different?

That is right, it shouldn’t. Customer service and experience are precisely why we focus on our processes and systems. Realizing that arriving at a solution in the most stress-free manner possible is the highest aspiration of our clients mandates a process and system-driven firm. Automating where we can—think of documents and other high-time-consuming or billable activities—allows us to focus more on client communication in a proactive way.

This communication forward approach starts at our discovery call, where we listen to your goals without offering any advice. From there, our intake process collects all the information needed to move your case forward as efficiently as possible. At your consultation, we can tell you more about what to expect and your fees and give you a strategy to achieve your goals. This is possible only if we get as much information as possible from the intake form. After we are engaged, you can expect regular updates on the progress made toward the strategy discussed in your consultation. What is the point of all of this? Alleviating as much stress as possible from a high-pressure, high-emotion environment. We built our system so we can work our system for you and let you live your life.

So while the flat fee is the headline maker, the system and process do the heavy lifting. With them, we can focus on resolving your case efficiently instead of traditional money makers for law firms, such as document drafting and reactive communications. Both only add stress to an already stressful situation. We are always here and ready to do what we do to help you in a system-driven, flat-fee, stress-reducing way.

*Disclaimer: the advice provided is for informational purposes and is not intended as legal advice.  It should not be relied on, nor construed as creating an attorney-client relationship.